Domain Expiration

It is critical to understand that a domain name has an expiration date.

1. If a domain expires, your Web site will stop working. It doesn't mean your files are gone, but the domain name that is used to access your site will no longer refer traffic there.

2. There is a period of time after a domain expires where you can still go back and renew it, in order to re-enable the name; however, ultimately if you do not renew the name, it will become available for other people to register.

There are several additional factors to keep in mind:

• When you register a domain name, you choose a period of time to pay for the registration, such as a year or longer.

• It is possible with many registrars to set up automatic renewal for a domain name, so that whenever it expires, a credit card is automatically charged for the renewal, so that the domain does not expire. This method is not foolproof though, since credit card information can change, etc.

• The best policy when dealing with domain names is to be certain that you have the contact information up to date with your registrar, and that you have all the required account information to log in to the registrar's web site, in case you need to make changes.

• If you registered the domain name with us, the process is simple: you can log in to your account in SiteControl and view the status of your domain name at any time. (By going into the domain names section, clicking Edit next to the desired domain name, and looking at the WHOIS information.)

• If you have a domain name registered with another company, we recommend that you keep the login information in a safe place where you are able to find it easily, either on your computer or written down somewhere. You may also want to consider transferring all of your domain names to us, so that everything is "under one roof".

• If your domain expires: renew it, by logging into the web page for the registrar where the name was originally registered.

• If you don't know where the name was registered (for example, if you are managing a site and have no idea of the origins or status of the domain name), then you can use the WHOIS service to determine where the name was registered, and to check on the expiration date.

Domain Renewal/Redemption

• Domain names can be renewed at any time via SiteControl.

• If your domain is approaching its expiry date, we will email the administrative contact of your account a reminder that the domain needs to be renewed before and if applicable, after the expiry date.

• The fees below are applicable.

*Please note, one Free domain registration is included with your Verizon web hosting service. If you have registered your domain for free with Verizon, it will renew for free automatically as long as your Verizon and webhosting account is active. For additional domains that have been purchased via Verizon, the rates above apply for renewal.